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Hotmail and bulletin delivery issues
A small number of Hotmail users are reporting that bulletins are not arriving at their mailboxes over the past couple of weeks. Most Hotmail users are not experiencing any difficulties.
The problem is at Hotmail. We send email directly so are able to see mails being successfully delivered, but they are not getting placed in some users inboxes once inside the Hotmail system. We do not receive any bounce messages notifying delivery failures, so we will not be aware of any problems unless you tell us.
Hotmail is a free service that offers no guarantees about service quality, periodically loses users' mail (in our experience of running mailing lists for many years), and is unresponsive to users' support inquiries. All you can do is make sure Castweb bulletins are not being deleted accidentally or misidentified as spam.
Hotmail should 'whitelist' any email from anyone in your address book so that it bypasses the spam filters completely. You can add us by opening any message from Castweb.co.uk and clicking on "Save Address" at the right hand side of the toolbar. It will then prompt you to enter some details about us if you want, and then click OK.
We recommend that if at all possible you use a 'proper' ISP's mail address, or even Yahoo or Gmail free accounts instead. Castweb will soon be introducing 'my account' pages where you will be able to change addresses yourself, but for now, if you are able to change to a more reliable provider please let us know the email address you would prefer to use and we will switch bulletin delivery for you.